FAQ

Answers for pricing, onboarding, payments, compliance, and support

Everything below is written in plain language so service businesses and potential partners can understand what SterlingMadi does today and where it is heading.

Who is SterlingMadi for?

Pricing

SterlingMadi is built for service businesses across Africa, including consultants, agencies, field-service teams, professionals, micro-enterprises, SMEs, MMEs, and growing teams that need clients, proposals, contracts, invoices, projects, payments, and sign-offs in one workspace.

Does SterlingMadi replace my payment provider?

Payments

No. SterlingMadi is not a payment gateway and is not trying to compete with payment providers. Merchants keep control of their preferred providers and settlement accounts while SterlingMadi keeps the operational record around invoices and payments clear.

Is SterlingMadi only for South Africa?

Africa-wide

No. SterlingMadi is built for service businesses across Africa. Some payment options and datafree mobile access depend on provider and country availability.

Is SterlingMadi accounting software?

Finance

No. SterlingMadi is your business operations layer. It helps you keep client, invoice, payment, project, and sign-off context organised so your accountant or bookkeeper has cleaner information to work from.

Can I track proposals, contracts, projects, and invoices in one place?

Operations

Yes. SterlingMadi is designed as a single business workspace that keeps client workflow, delivery flow, and billing flow connected.

Which local payment providers are you positioning around?

Integrations

SterlingMadi is positioning around merchant-owned providers and local rails such as Paystack, PayFast, Yoco, iKhokha, Stitch, Ozow, SnapScan, bank transfer, card, EFT, and USSD where available.

Is SterlingMadi POPIA-ready?

Compliance

SterlingMadi is being shaped with POPIA-aware privacy structure, tenant isolation, and controlled access patterns. Formal legal review is still required before production finalization.

Can banks offer SterlingMadi to account holders?

Bank partnerships

That is a core strategic use case. SterlingMadi is intentionally presented as a value-added business operations layer that banks could position for entrepreneurial and commercial customers.

Is there a free trial?

Pricing

Yes. Teams can sign up, validate the workspace, and receive product updates, launch alerts, events, and newsletters as SterlingMadi expands.

Can I upgrade later?

Growth

Yes. The pricing ladder is designed so solo operators can start lean and move into deeper project, reporting, and AI-assisted workflows as the business grows.